📜 Vlash Store Return Policy

 

1. Nature of Digital Products

Vlash Store exclusively sells digital products and account subscriptions, including Primary, Secondary, Full, Home, and Sign-In Accounts. Due to the instant delivery and digital nature of these products, all sales are generally final and non-refundable once delivered or activated.

2. Eligibility for Replacement or Refund

A replacement or refund may be provided only if:

  • The account, digital code, or subscription is faulty upon delivery and the issue is verified to originate from our side.
  • You receive a product that is significantly different from the one purchased.

3. Claim Requirements

To request a replacement or refund:

  • Contact our support team within 24–48 hours of delivery.
  • Provide clear evidence of the issue, such as screenshots or video recordings.
  • Cooperate with our support team during the verification process.

4. Non-Refundable Cases

Refunds or replacements will not be provided for:

  • Change of mind after purchase or delivery.
  • Successful activation and use of the product.
  • Failure to review product details, specifications, or compatibility requirements before purchase.
  • Failure to follow the activation instructions provided.
  • Violations of platform policies (PlayStation, Xbox, Steam, etc.).
  • Internet connection issues, hardware problems, or third-party service outages.